Returns & Exchanges

Our policy is designed with care. Please review the details to ensure a smooth experience.

Return Policy

Returns are accepted within 10 days of delivery. Items must be unworn and in original condition. Return delivery fee is borne by the customer. Exchanges are available for orders within Ghana under the same 10-day window.

Conditions

Items must be unworn and in original condition
Original tags and packaging must be intact
Proof of purchase is required
Return delivery fee is borne by the customer
Exchanges are only available for orders within Ghana

Exchange Process

Within Accra

Email support with your order number
A new delivery fee applies for the exchange shipment
Item collected by courier and replacement dispatched after inspection

Outside Accra

Send your item via courier to our designated address
Replacement sent after we receive and inspect the returned item

Quick Tips

Check product size charts before ordering
Compare measurements with items you already own
Contact us if you are unsure about sizing
Inspect your item upon delivery and report any issues promptly

Questions

Our support team is here to assist with your return or exchange.

Contact Support

TRINITY